TERMS AND CONDITIONS
ALL CABINETS COME READY TO ASSEMBLE “RTA” IN FLAT PACKED BOXES UNLESS OTHERWISE NOTED. ASSEMBLED CABINETS ARE NOT ELIGIBLE FOR FREE SHIPPING.
INVOICE MUST BE PAID IN FULL before an order will be processed. Once the order is in process, no changes can be made. Additional items can be processed as a new order. Cancellations made prior to the order being picked will be subject to a 30% processing fee. Cancellations made after an order is picked/shipped are subject to a 50% restocking/processing fee. Kitchen Liquidators Inc. reserves the right to cancel any order at any time for any reason. Any item that is backordered/out of-stock will be shipped when item arrives (at no additional shipping cost to the customer).
3D DESIGN PACKAGE:
The 3D Design package (value $100) is FREE OF CHARGE. There is a 1 design max per customer per kitchen. No other areas will be designed (such as laundry, media rooms, bathrooms etc.) unless noted in writing between designer and client. Design times vary and will depend on the difficultly of the design and peak times of the year. Please call our offices to speak to a rep for more details.
ASSEMBLY/INSTALLATION OF CABINETS:
Kitchen Liquidators Inc. is not responsible for incorrect assembly or installation of any of the cabinets sold through our channels. We do not install and recommend using a licensed contractor to assemble or install your cabinets to avoid any voiding of warranties. Kitchen Liquidators Inc. cannot provide any install advice or recommendations.
SHIPPING
- All freight orders are packaged in individual boxes, placed on a pallet, and shrink wrapped.
- Delivery times are out of the control of Kitchen Liquidators Inc.
- Kitchen Liquidators Inc. reserves the right to cancel any order and refund prior to shipping.
- Shipping charges must be paid for in full when your order is placed.
- For Residential Deliveries – The shipping staff will contact you in advance to schedule delivery. It is not the responsibility of Kitchen Liquidators for any inconvenience that may have been caused by the shipping carrier due to delivery times.
- Shipping charges cover one delivery attempt. The customer is responsible for any additional shipping and handling charges for delivery failure due to customer circumstances. Kitchen Liquidators makes no guarantees for shipping times.
- A lift gate is included for residential deliveries at no charge. IF LIFTGATE IS NOT AVAILABLE DUE TO CARRIER ERROR – DO NOT ATTEMPT TO UNLOAD YOURSELF! CALL US IMMEDIATELY 1-877-781-6903.
- The driver is only responsible for placing the pallet on the ground for residential deliveries with lift gate services. For insurance purposes, they do not bring in any items into garage, home or jobsite.
- A responsible party (18 years or older) must be present to inspect, inventory, and sign off on delivery.
- If items are missing or visibly damaged, have the driver make a note on the bill of lading.
- PLEASE Do not reject damaged items. DO NOT REJECT ANY ITEMS, EVEN IF YOUR ORDER HAS ARRIVED INCOMPLETE. SEE IMPORTANT NOTES ON MISSING AND DAMAGED ITEMS BELOW. Any rejected items will not be covered by Kitchen Liquidators Inc. and its warranties.
DELIVERY
All orders are shipped via various carriers across the country on skids/pallets. Individual pieces may be shipped via express carrier. SHIPPING: standard transit time typically are 5-21 days. As this is not always the case, Kitchen Liquidators is NOT RESPONSIBLE for any delays or costs associated with regards to shipping times. Do not schedule any installation work until all item(s) have arrived.
All invoices must be paid in full prior to processing/shipping. For Residential addresses, the shipping company will contact you in advance to schedule delivery.
Free shipping charges cover one (1) delivery attempt. The customer is responsible for any additional shipping and handling charge(s) for delivery failure due to customer circumstances.
- A lift gate is included FREE of CHARGE for residential deliveries.
- No specific appointment time(s) are given for delivery of items. An “all-day” window for delivery is assumed unless noted from a representative.
- Curbside Delivery only.
- The carrier/driver is NOT RESPONSIBLE for bringing your items to jobsite or helping in anyway. They are not insured for this service. The driver is only responsible for placing the pallet on the ground for residential deliveries. Make sure you have the required extra help you need to bring items from curbside to jobsite.
- Shipping charges cover one delivery attempt. The customer is responsible for any additional shipping and handling charges for delivery failure due to customer circumstances.
- A responsible party (18 years or older) must be present to inspect inventory and sign off on delivery.
- If items are missing or visibly damaged, have the driver make a note on the bill of lading.
- Do not reject damaged items. Please contact us at 877-781-6903 immediately to file a claim.
A “Fill Date” may not be available for your item(s) and therefore would not have a ETA date assigned. Your items will arrive when in stock and no additional shipping costs will be incurred to the purchaser. You may choose to substitute your item(s) or receive a refund for the item(s).
A shipping ETA does not necessarily mean the item(s) will arrive at that time. This is just an estimated date of arrival. As shipping is available coast-to-coast, weather, unions and other labor forces are factors for importing and shipping schedules. Kitchen Liquidators is not responsible for any delays, damages or costs occurred to any home/job/project because of out-of-stock, unavailable or backordered item(s) and/or delivery schedules. These situations are completely out of the control of Kitchen Liquidators, and you agree not to hold Kitchen Liquidators liable in these situations.
RETURNS AND REPLACEMENTS
- All returns must be shipped by the customer within 7 days of receiving shipment.
- The customer is responsible for setting up all return shipments and costs associated.
- All returns must be authorized by Kitchen Liquidators Inc. prior to return shipment.
- For authorization, please send a request to the claims department.
- All items must be returned in original, unopened packaging to receive credit. No credit on installed or assembled cabinets.
- NO RETURNS ON ASSEMBLED CABINETS, Special Order items, accessories such as touch-up kits, roll-outs, glides, hinges, handles, trims, toe-kicks, moldings, fillers or panels.
- Returns/Replacements are not shipped express and will be sent when claims are finalized and approved.
- All returns must be shipped by the customer within 7 days of receiving shipment.
- Qualifying returns will incur a 50% RESTOCKING/PROCESSING FEECUSTOM/SPECIAL ORDERS THAT HAVE BEGUN PRODUCTION WILL NOT BE REFUNDED OR CREDITED.
- CUSTOM/SPECIAL ORDERS THAT HAVE BEGUN PRODUCTION WILL NOT BE REFUNDED OR CREDITED.
DOOR SAMPLES
Door samples are ONLY credited upon purchase of a kitchen valued at $3500.00 or more (before tax & shipping). MAX CREDIT IS 2 DOOR SAMPLES PER CUSTOMER PER PURCHASE.
MISSING OR DAMAGED ITEMS: (INCLUDING CONCEALED DAMAGE)
Freight claims for obvious damage(s) or shortage(s) can only be accepted when indicated on the bill of lading.
No claims will be allowed without the proper paperwork and pictures. You have 72 hours to inspect all items and file a claim if necessary. DO NOT ASSEMBLE or INSTALL any item(s) that is believed to be damaged or have missing parts. NO CREDIT/REFUND will be given once an item is assembled/installed.
To file a claim for damage or shortage, please send an email to the claims department immediately within 72 hours of receipt of delivery. Please include the following:
- Order number / Order Date
- Buyer’s name
- Shipping address
- Brief description of damage(s) or shortage(s) including item numbers or parts
- PICTURES of the damage(s). No claim can be processed without photo evidence. Each photo must be labelled (jpg/pdf picture saved as) with the item # (example: B12 drawer, B30 right door, left side W3012, middle drawer in 3DB18… etc. )
All damaged items are to be shipped back for claims unless noted. Shipping costs are the responsibility of the customer.
A claim form will be issued and is the responsibility of the customer to submit the claim within 72 hours (3 days). Please note that all information (photos and description) must be CLEAR and in full (all items have been inspected) before submitting a claim. Only one (1) claim can be submitted per order. Ensure that you have inspected YOUR ENTIRE ORDER BEFORE SUBMITTING A CLAIM. Expedited shipping service is not available for replacements and/or parts. Kitchen Liquidators Inc. cannot be held responsible for any costs accrued during the installation/delivery of any of its products sold via any of its channels of distribution. This includes, but is not limited to, items that may be flawed by the manufacturer or have become damaged in transit.
PICK UP ORDERS
- Customers will be notified as soon as the order is ready to be picked up.
- Orders not picked up within 5 business days will be subject to a storage charge of $50 per pallet per day.
- Orders not picked up within 30 business days will be subject to storage charges, additional restocking fees of 50% as well as having the order cancelled.
RETURNS AND REPLACEMENTS
- Items must be inspected within 72 hours (3 days) of receiving.
- Any missing item(s) must be reported within 72 hours (3 days) of receiving.
- Returns must be received by Kitchen Liquidators Inc. within 7 days of the date of receiving shipment(s).
- All returns must be authorized by Kitchen Liquidators Inc. prior to return shipment. Return Authorization # will be issued.
- All items must be returned in original, unopened packaging to receive credit.
- NO RETURNS ON ASSEMBLED CABINETS or special-order items.
- NO RETURNS ON TRIM, MOLDINGS, TOE-KICKS, FILLERS, OR PANELS
- NO RETURNS ON HANDLES/KNOBS
- CUSTOM/SPECIAL ORDERS THAT HAVE BEGUN PRODUCTION WILL NOT BE REFUNDED OR CREDITED.
- Qualifying returns will incur a 50% RESTOCKING & PROCESSING FEE.
- The customer is responsible for setting up all return shipments and cost(s) associated.
PRICE MATCH GUARANTEE
To qualify for the PRICE MATCH GUARANTEE, Kitchen Liquidators Inc. requires a written quote or estimate from the competitor. The quote must include the competitor’s full contact details (address, phone number, etc.) and provide detailed information on each cabinet, including pricing, construction materials (doors, drawers, carcass, etc.), thicknesses, overlay, and hinge styles. It must also specify interior and exterior colors and finishes, as only matching colors will be considered. The manufacturer’s name, applicable warranties, and costs for assembly, installation, or shipping must also be included for comparison.
PRICE MATCH GUARANTEE only applies to kitchen cabinets only and not to other cabinets or accessories such as bathroom cabinets, handles, sinks, faucets etc. FREE SHIPPING & THE BRICK OFFER are not available with the PRICE MATCH GUARANTEE.
AGREEMENT TO PURCHASING FROM KITCHEN LIQUIDATORS
By purchasing from Kitchen Liquidators you agree to these Policies, Terms & Conditions. You are aware that some item(s) may become at any time and for whatever reason, unavailable, backordered or out of stock. A “Fill Date” may not be available for your item(s) and therefore would not have a ETA date assigned. Your items will arrive when in stock and no additional shipping costs will be incurred to the purchaser. You may choose to substitute your item(s) or receive a refund for the item(s).
A shipping ETA does not necessarily mean the item(s) will arrive at that time. This is just an estimated date of arrival. As shipping is available coast-to-coast, weather, unions and other labor forces are factors for importing and shipping schedules. Kitchen Liquidators is not responsible for any delays, damages or costs occurred to any home/job/project because of out-of-stock, unavailable or back-ordered item(s) and/or delivery schedules. These situations are completely out of the control of Kitchen Liquidators, and you agree not to hold Kitchen Liquidators liable in ANY OF these situations.
